Fix a Printer Showing Offline in Windows
An offline status can be caused by a disconnected printer, a paused queue, a changed network address, or a driver issue. Check the simplest causes first.
What to do
- Confirm that the printer is powered on, has no error light or paper jam, and is connected to the same network or computer as before.
- Open Windows Settings > Bluetooth & devices > Printers & scanners, select the printer, and open its queue. Clear only jobs you recognize and make sure printing is not paused.
- If it is a network printer, restart the printer and router only when others are not relying on the connection; then wait for the printer to reconnect.
- If the issue continues, remove and add the printer again using its official manufacturer driver or Windows setup.
Checks and limitations
- Do not download drivers from third-party driver-update sites.
- Removing a shared or workplace printer may require an administrator or IT support.