Practical guide

No Internet on a Windows PC: A Step-by-Step Check

Find out whether the problem is the device, the Wi-Fi connection, or the internet service before changing network settings.

What to do

  1. Check another phone or computer on the same network. If none can connect, check the router indicators and your service provider's outage information.
  2. On the PC, confirm Wi-Fi is on, Airplane mode is off, and the correct network is selected. Forget and reconnect only if you know the network password.
  3. Restart the PC. Restart the router only after checking that other users will not be interrupted, then allow it to reconnect fully.
  4. If only one site or app fails, test another site and app. Record any Windows network error message before trying advanced fixes.

Checks and limitations

  • A network reset removes saved network adapters or settings and may require VPN or workplace configuration to be restored.
  • Do not share your Wi-Fi password or router admin password when asking for help.